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Customer Service Representative

Job description

1. Provide customer service and technical support via phones and mails.

2. Effectively resolve inquiries while following customerservice and technical support policies and procedures. 

3. Verify inventory availability.

4. Coordinating production, delivery and purchasing scheduleswith sales order delivery requirements.

5. Other duties as assigned.   



1. BS in Chemistry or Chemical Engineering. At least 2 yearsexperience in a Technical Support and Customer Service environment withcustomer problem resolution.

2. Good verbal and written English is a must.

3. Excellent interpersonal skills, organizational andnegotiating communication skills are needed.

4. Must exert a good technical aptitude and ability to multi-task.



If you are interested in the above positions and confident with your competence, please send your Resume/CV to

Analytical Chemist

Job description

1. Provide full analytical support for process chemistry R&D with efficiency and quality.

2. Evaluate new ideas and support the initiation of R&Dproposals and projects in order to contribute to innovations and new concepts.

3. Maintain, operate and troubleshoot analytical instruments(including GC, LC, IR, etc.)

4. Develop and validate analytical method using chromatographic (HPLC, GC, LCMS and GCMS) and spectroscopic technologies (NMR and IR).

5. Document experimental data, draw relevant conclusions and write reports.

6. Support and contribute registration and patent filing.

7. Comply with SHEQ requirements, instructions and other legal requirements.



1. PhD or MSc in analytical chemistry or related field. PhD with minimum 3 years or MSc with minimum 5 years’ experience of development of analytical methods in pharmaceutical or chemical R&D.

2. Proficient in chromatography, NMR, MS and IR operation and spectra elucidation.

3. Good application skills. Capable of establishing appropriate analytical methods with defined analytical techniques for problem solving.

4. Good communication and social skills.

5. Good written and spoken English.

Quality Assurance Chemist

Job description

1. Responsible for maintaining product quality and consistency through proactive monitoring and process improvement programs.

2. Work to assure quality of products and partner with factoriesto continually improve the quality of products and processes.

3. This position will also be responsible for being the LEAPChem ISO Quality representative. This will involve supporting factories by leading internal audits and participating in ISO/RCMS review meetings.

4. Designed to accomplish: assessing process capability of factories; identifying quality gaps or deficiencies in processes in business, R&D (i.e., planning for quality), and improving and/or addressing them; be one of the resident experts in quality across wide range of areas.



1. BS in Chemistry or Chemical Engineering. At least 5 years of practical work experience in chemical industry.

2. ISO 9001:2008 experience, knowledge and auditing experience desired. 

3. Must possess a strong sense of urgency, customer commitment, and be capable of working effectively in a fast paced team environment.

4. Experience with quality software systems for chemical plants desired (such as Infinity QS, Minitab, etc.).

5. Skilled in teaching and/or training in quality across disciplines is required (including process capability, SPC charting, design of experiments, etc.).

6. Possess good human relations and communication skills to interface effectively with the Quality lab, R&D, Customers, Engineering,Production and Supply Chain.

7.  Experience with web-based systems including Microsoft Office applications.

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